The Travel Industry is continuously evolving and changing and the associated technology has to change and remain innovative to maintain the competitive edge. As this evolution develops it is more difficult to offer new and different products. Today's travellers demand choice and service in a mature and educated market - So how can you stay at the leading edge?
You need to be able to offer your customers a wide choice, fast service, ...more
The travel industry can appear to be a glamorous career; the reality doesn't always live up to the propaganda! As one of the more transient industries, staff can and do move from one company to another in search of a 'better' job. You know how much it costs to recruit, train and then to keep good staff. However, recruitment and training always cost more than retention.
The problem is that retention is often a harder nut to crack....more